Commerce policy draft
Returns & cancellations
Return and cancellation terms can vary by product and dropship vendor. This draft explains the planned review process without promising eligibility, timing, or refunds.
Draft — review required
Before vendor submission
A customer may request a change or cancellation while an order is awaiting internal approval. The request is not confirmed until Slag Services reviews the current order and fulfillment status.
After vendor submission
Once an order has been released to a vendor, cancellation, return, restocking, freight, authorization, and refund options may depend on that vendor, the product condition, product configuration, and the applicable order terms. Custom, configured, electrical, hazardous, or special-order products may have additional restrictions.
Requesting review
Use the website contact workflow and provide the order reference and a concise explanation of the request. Do not ship a product back until return instructions and any required authorization have been confirmed.
The final policy must establish approved timeframes, condition requirements, fees, refund methods, damaged-item handling, warranty routing, and vendor-specific exceptions before ecommerce launch.